Afraid of selling? Don’t be…
This post was inspired by “Fear and Loathing in Sales” at Trusted Advisor. The author addresses the irrational fear that professionals often have about selling.
I once shared that fear. But realizing that if I wanted to be in business for myself, I needed to overcome that fear – or at least get some experience. So I sought out -and landed – a job as a sales engineer (Tektronix.) And did it again later for another company (Intel.)
What a pleasant surprise. I quickly realized that technical sales was different – in spite of some canned sales training programs to which I was subjected. I discovered it was not about manipulation, bur rather about helping the customer or client.
I found it to be fun –another set of engineering problems to solve. Not unlike consulting.
It was really about having pleasant conversations with technical colleagues — about what they were doing, and how my company might help them. Sure, I had to deal with contracts and purchasing agents, but by the time they got involved, the buying decisions had been made. They were there to handle the business/legal details.
As a professional, you are like a doctor, not a car salesman. You are there to diagnose and prescribe, not to wheel and deal. You are there to help.
If you are still unsure and want to build your confidence, consider spending a year (or more) in sales as I did. No, you don’t need to be an extrovert. Many of the best sales engineers I’ve known were quiet introverts who were genuinely interested in their customers and their problems (and/or aspirations.) Just like good consultants.
But there is a process, which I first outlined in the Seven Steps of Selling. I’ll soon expand on each of those steps in a short series on selling consulting services.
Finally, don’t fear the selling process — embrace it. It is the essence of professional consulting. And remember FDR’s advice, “The only thing we have to fear…is fear itself.”
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I definitely agree with that. As a customer, it was definitely the guys that would help you out that I would call. Now as a consultant, I have to constantly sell myself.
To be honest, it’s pretty fun, but then again I generally fall right in the middle of introvert/extrovert tests. In other words, I’m extremely extroverted for an engineer ;).